Tele Communicator II Shift Leader
This position serves as a working supervisor. In addition to working a dispatch position, performing the full range of Communications Dispatcher call taking and dispatching functions. Supervisors also direct and supervise subordinate staff, including assigning and delegating work projects, scheduling employees to ensure proper staffing levels are maintained, and performance management including evaluating work performance, coaching, mentoring and/or implementing corrective action for performance and conduct issues.
Job Title: Tele Communicator II Shift Leader
Department: Sheriff- Communications
Reports to: Dispatch Coordinator
ESSENTIAL JOB FUNCTIONS:
- Oversees the day to day operations, activities and personnel on an assigned shift to ensure compliance of established guidelines, procedures, and policies, ensures appropriate staffing levels are maintained, creates seating assignment roster and monthly schedule, ensures that weekly payroll is correct for that shift and all time off and compensation slip are submitted in a timely fashion.
- Communicates regularly with supervisor about departmental issues, employee concerns and problems, assists with training of employees, identifies issues and implements basic corrective actions including oral counseling and written counseling, discusses need for further corrective action with Operations Coordinator.
- Ensures the operational readiness of equipment related to 911 emergency telephone system user and affiliated agency radio systems, and the department’s computer aided dispatch (CAD). Makes minor repairs to communication systems, analyzes problems and makes referral to appropriate sources of service. Prepares record requests and information subpoenaed for court.
- Assists with the division’s administrative responsibilities to include gathering data for statistical analysis, creating and reviewing policy and procedures, and assist with the completion of strategic management plan goals.
- Other duties as assigned.
REQUIRED SKILLS, KNOWLEDGE AND ABILITIES:
- Judgement and Decision Making: Uses logic and reasoning to analyze, understand, and evaluate complex situations. Identifies the strengths and weaknesses of alternative approaches or solutions to a situation. Exercises appropriate judgement in establishing priorities. Considers the costs and benefits of potential actions.
- Interpersonal Relationships: Develops and maintains cooperative and professional relationships with employees at all levels, representatives from various departments and outside agencies. Effectively responds to and resolves complex inquires and disputes.
- Computer Skills: Utilizes a personal computer with word processing, spreadsheet and related software with reasonable speed and accuracy.
- Communication: Excellent ability to communicate complex ideas and proposals effectively so others will understand to include preparation of reports, agendas, and policies. Ability to handle a variety of human resources issues with tact and diplomacy and in a confidential manner.
This job does have supervisory responsibilities
EDUCATION and/or EXPERIENCE:
High School Diploma or General Education Degree (GED). Associates degree by an accredited college or university (according to TCSO Policy), 5 years emergency communications experience, and NCIC certification. Supervisory experience preferred.
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers,
common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and
interpret bar graphs.
Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to
interpret an extensive variety of technical instructions in mathematical or diagram form and deal
with several abstract and concrete variables.
CERTIFICATES, LICENSES, REGISTRATIONS:
Oklahoma Drivers License, NCIC, and CPR Certified, Tele Communicators must maintain Certifications. Must obtain APCO certification within 6 months of employment. Experience may be substitute for degree. Education cannot be substituted for experience.
Ability to read, analyze, and interpret common scientific and technical journals, financial reports,
and legal documents. Ability to respond to common inquiries or complaints from customers,
regulatory agencies, or members of the business community. Ability to write speeches and articles
for publication that conform to prescribed style and format. Ability to effectively present
information to top management, public groups, and/or boards of directors.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to sit, use hands to fingers, handle or feel; reach with hands and arms; talk or hear, and taste or smell. The employee frequently is required to stand for extended periods up to 8 hours a day; walk; climb or balance; and stoop, kneel, crouch, or crawl. The employee must regularly lift and/or move up to 10 pounds, occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus.
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.